Legal

Privacy Policy

Last updated: 9 May 2025

1. Who We Are

Everest Coffee Mill Pvt. Ltd. (Reg. No. 341625/081/082, VAT/PAN 621200421), Lazimpat, Kathmandu, Nepal. We operate the website at everestcoffeemill.com.

Questions? Contact us at [email protected].

2. Data We Collect

When you submit an order or contact form:

  • Name, email address, phone number
  • Country of residence
  • Your message or order details
  • IP address and approximate geographic location (city, region, country, ISP)

Automatically via analytics tools:

  • Pages visited, time spent, navigation patterns
  • Device type, browser, and operating system
  • Approximate location derived from IP address
  • Referring URL and search terms

3. Analytics Tools We Use

We use the following third-party analytics services to understand how visitors use our website. No personally identifiable information is shared with these services unless you explicitly submit a form.

PostHog

We use PostHog for behavioral analytics: tracking which pages and features are used most. PostHog is configured with person_profiles: "identified_only", meaning anonymous visitors are not individually profiled. Data is processed on PostHog's US servers. PostHog Privacy Policy.

Google Analytics 4

We use Google Analytics 4 to measure website traffic and audience demographics. Google Analytics sets cookies on your device and may transfer data to Google's servers in the United States. Google Privacy Policy.

4. How We Use Your Data

  • To respond to your order enquiries and messages
  • To send you a confirmation email with your reference or tracking ID
  • To identify and prevent fraudulent submissions (via IP and Cloudflare Turnstile)
  • To understand how our website is used and improve it

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Data Storage

Order and contact form submissions are stored in Supabase, a cloud database platform. Data is held securely and retained for as long as necessary to fulfil your enquiry and for reasonable record-keeping purposes.

6. Cookies

This website uses cookies primarily through Google Analytics and PostHog. These are analytics cookies and do not identify you personally. By continuing to use this site you consent to their use.

7. Your Rights

You may request access to, correction of, or deletion of personal data we hold about you. To make such a request, email [email protected].

8. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected in an updated “Last updated” date at the top of this page.

9. Contact

For privacy-related queries: [email protected] or our contact page.